BOLT CHECKOUT FAQs

Uncover the benefits of Bolt Checkout

Find answers to common problems quickly

What is Bolt?

Bolt handles all of our online checkout processing and fraud detection to comply with the most stringent PCI compliance standards. As a leader in the online checkout space, Bolt acts as a third party agency to TYLER'S, thereby creating an additional layer of payment security for our customers and making the checkout process as streamlined as possible.

Why is my order status on hold?

Every order placed on our site goes through an automatic security check by a third party payment processing system (Bolt); This check is made to prevent fraudulent orders from being processed and shipped. Any orders flagged by Bolt will be placed on hold and an email will be sent to the associated email notifying you of this. Bolt allows up to 72 hours for any held transactions to be re-reviewed; If your order is subject to this, please reach out to our support team, where they may request a re-review on your behalf and provide Bolt with any additional information for your transaction.

How do I create a bolt account?

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.

The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.

Can I still check out as a guest?

Yes! Guest checkout is always available. You do not need an account to check out, simply click “continue as guest” during checkout.

How is my data kept secure?

Shoppers’ trust and safety are important to us. By creating an account, Bolt ensures that shoppers’ personal details are secure. Learn more about how Bolt provides shopping with peace of mind.

Where do I learn more about Bolt?

Head to Bolt at bolt.com/shopper to learn more.

How do I manage my bolt account?

Manage your account directly from the Bolt Shopper Dashboard. Login to your account then go to the “Account Settings”.

If you’re interested in deleting your account then select “Delete Account”.

BOLT CHECKOUT FAQs

Uncover the benefits of Bolt Checkout

What is Tyler's?

TYLER'S is a Texas-based clothing and shoe store established in 1978. We offer a wide assortment of products from over 350 top industry brands catering to a variety of clothing and shoe needs. Our mission at TYLER'S is to establish ourselves as a premier one-stop shop for athletic performance and lifestyle fashion. We serve the entire family, including kids, grandparents, and everyone in between, with our welcoming customer service, vibrant product collections, and a wholesome atmosphere. Catering to both local residents and visitors with a passion for active living and Texas culture, we ensure there's something special for everyone!

What are your store hours?

Our store hours vary based on location. For a complete list of TYLER'S stores, store hours, and store contact information, please visit our Store Contacts Page.

Is Racquet & Jog a part of Tyler's?

Racquet & Jog in Tyler, Texas is our original location. After expanding to other cities in Texas, we changed our name to TYLER'S. Although there are other Racquet and Jog locations in Texas, we are only associated with the original location in Tyler.

What brands do you carry?

Currently, we have curated over 350 brands in our physical store locations and are continuing to expand. We carry top brands like On Running, Hoka, Patagonia, Chubbies, Southern Tide, Bogg Bags, Free People Movement, and so much more! Checkout our Brands Page to see some (but not all) of the brands we carry!

Are you hiring?

We are always accepting applications! Please visit our Careers Page to learn more about available positions at TYLER'S and Racquet & Jog.

Do you offer military or first responder discounts?

Yes, we do offer military/first responder discounts. Please present your military ID at checkout in-store or contact our customer support team for details on how to apply the discount online.

Gift Cards

How can I check the balance on my gift card?

To check your balance on your TYLER'S gift card, please visit SmartTransactions online Gift Card Balance portal.

Can I use my e-gift card in-store?

Yes, you can absolutely use your E-Gift Card in-store! Please be prepared to show the cashier at checkout your confirmation email with the Gift Card number for them to reference.

How do I sign up for emails/the newsletter?

To sign up for our newsletter, enter your email address in the sign-up form located at the bottom of our homepage.

What is Bolt?

Bolt handles all of our online checkout processing and fraud detection to comply with the most stringent PCI compliance standards. As a leader in the online checkout space, Bolt acts as a third party agency to TYLER'S, thereby creating an additional layer of payment security for our customers and making the checkout process as streamlined as possible.

Why is my order status on hold?

Every order placed on our site goes through an automatic security check by a third party payment processing system (Bolt); This check is made to prevent fraudulent orders from being processed and shipped. Any orders flagged by Bolt will be placed on hold and an email will be sent to the associated email notifying you of this. Bolt allows up to 72 hours for any held transactions to be re-reviewed; If your order is subject to this, please reach out to our support team, where they may request a re-review on your behalf and provide Bolt with any additional information for your transaction.

How do I create a bolt account?

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.

The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.

Can I still check out as a guest?

Yes! Guest checkout is always available. You do not need an account to check out, simply click “continue as guest” during checkout.

How is my data kept secure?

Shoppers’ trust and safety are important to us. By creating an account, Bolt ensures that shoppers’ personal details are secure. Learn more about how Bolt provides shopping with peace of mind.

Where do I learn more about Bolt?

Head to Bolt at bolt.com/shopper to learn more.

How do I manage my bolt account?

Manage your account directly from the Bolt Shopper Dashboard. Login to your account then go to the “Account Settings”.

If you’re interested in deleting your account then select “Delete Account”.