Yes, you can absolutely use your E-Gift Card in-store! Please be prepared to show the cashier at checkout your confirmation email with the Gift Card number for them to reference.

You may edit or cancel your order via email or telephone up to the time that your order is shipped. If you are editing your order, this may require additional processing time and extend the deliverability of your order timeline. If your order has already shipped, you will need to wait to receive the package and then ship it back to us. This will result in our standard $7 return fee.

For security reasons, we do not accept or process payments over the phone. This is a company policy to protect our customers from potential fraud. All orders placed on our website are processed through a third-party payment processor, Bolt, for your safety. If you need assistance in placing an online order, please call our our online support team at 512-407-9926 or email support@tylerstx.com, and they will be happy to help you.

Yes, our support team can help you arrange in-store pickup for your order. While we do not have a direct "Buy Online, Pickup In-Store" option, our staff can check the availability of products at your chosen TYLER'S location.

If you would like to place an order online and pick up in-store, please call our online support team at 512-407-9926 or email support@tylerstx.com. They will assist you with checking product availability and setting up your pickup.

Yes! You can absolutely upgrade your shipping method after checkout. Please call or email our support team to let them know you would like to upgrade your shipping method and they can charge you the difference in cost for the upgraded option.

You will receive an order confirmation email shortly after placing your order. If you don't receive it within a few minutes, please check your spam folder or contact our customer support team.

Every order placed on our site goes through an automatic security check by a third party payment processing system (Bolt); This check is made to prevent fraudulent orders from being processed and shipped. Any orders flagged by Bolt will be placed on hold and an email will be sent to the associated email notifying you of this. Bolt allows up to 72 hours for any held transactions to be re-reviewed; If your order is subject to this, please reach out to our support team, where they may request a re-review on your behalf and provide Bolt with any additional information for your transaction.

Although we try our best to maintain 100% accuracy of our site's inventory, there are rare occasions where we may experience inventory discrepancies. If your order has a reported out of stock item on it, we would be more than happy to either provide a replacement of your choice or issue a refund for the unavailable item.

To see your order status, after you have logged into your account on our website, you can select the Account icon in the upper right corner of the page and then select Orders from the drop down menu. This will give you a full view of your current order as well as previous orders. You will also receive an order confirmation email with access to this page as well as a shipping confirmation email when your order has been shipped out.

Once your order has been shipped, you will receive a shipping confirmation email from TYLER'S which will include the tracking information. Please allow up to 48 hours for the tracking information to update. If it has been over 48 hours since your order has been shipped and the tracking information has not been updated, please contact us at support@tylerstx.com for tracking information.

The cart page may show tax since TYLER'S is based in Texas, but once you enter the checkout and supply your shipping information the tax rate will reflect correctly.

We offer three shipping options: Economy (5-10 business days), Standard (3-5 business days), and Expedited (1-3 business days). To view the specific rates for each option, please visit our Shipping Page.

Yes, we do! Any order shipped to Hawaii or Alaska are subject to different shipping rates than the "Lower 48" contiguous US. We currently do not offer prepaid return labels for HI or AK, so all return labels must be self generated.

Please send returns to: TYLER'S Returns - 7434 N Lamar Blvd, Austin, TX 78752

Yes, we do ship to PO boxes and all military facilities including: APO, DPO, & FPO, as well as AA, AP, & AE. Shipping timelines are subject to longer duration, but processing times remain the same.

Currently, we are only able to ship orders domestically within the United States. We hope to offer international shipping in the future!

After 1-4 business days of processing, your order will be shipped via UPS, FedEx, or USPS. Shipping and delivery times will vary based on the option selected at checkout. Once your order has shipped, you will receive an email with tracking information and an estimated delivery date.

Please note that orders shipping to PO Box and APO addresses will be sent via USPS Priority Mail and cannot be upgraded or changed to another delivery method at this time. Typically, PO Box shipments take 2-5 days to arrive after processing, while delivery times for APO addresses vary based on location.

Orders are typically processed and shipped within 1-4 business days. Once your order has shipped, you will receive a confirmation email with tracking information. Please note that orders with a larger quantity of items may require additional processing time. The 1-4 business day processing timeframe applies to all orders, including expedited ones.

After 1-4 business days, your order will be shipped using UPS, FedEx, or USPS. Your shipping/delivery times will vary based on the shipping option chosen at checkout. You will receive an email with tracking information and estimated delivery date once your order has been shipped. PO Box and APO delivery addresses will ship through USPS Priority Mail and cannot be upgraded/changed to another delivery type at this time. PO Box shipping typically takes between 2-5 days once the order has been processed and shipped. APO delivery times vary depending on location.

Due to some logistical issues, your order may be marked as delivered by the carrier; However, it will not actually arrive until a later time. In cases like these, we ask you to allow up to 48 hours for this package to arrive. In the meantime, we recommend checking the surrounding property to see if this package was left in any other areas as well as reviewing your shipping address/information. If this package still hasn't shown up after 48 hours, please reach out to our support team and they will gladly look into re-fulfillment options.