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Shipping + Delivery
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Support + Customer Service
SUPPORT + CUSTOMER SERVICE FAQs
Find answers for all customer service needs
How do I reach customer support?
You can reach our customer support team through phone, email or by submitting a request through our online form. Simply call us at 512-407-9926 or send an email to support@tylerstx.com. You can fill out our contact form at the bottom of our Shipping and Returns Page. We’re here to assist with any questions or concerns you may have.
What are your Customer support hours?
Our customer support team is available Monday through Friday, from 8 AM to 5 PM CDT. If you contact us outside of these hours, we will respond as soon as possible on the following business day.
What do I do if there's an issue with my order?
Where can I leave feedback about my experience?
We value your feedback! You can leave us feedback by filling out our online form here. Your input helps us improve our services and customer experience.
Who can I reach out to about working with my brand?
If you have any inquiries for our buying team, please email our customer support team (support@tylerstx.com) and they’ll forward the message to the respective party.
Help + Info
Quick Links
General + Store
Shipping + Delivery
Returns + Exchanges
Payments + Price Matching
Support + Customer Service
SUPPORT + CUSTOMER SERVICE FAQs
SUPPORT + CUSTOMER
SERVICE FAQs
Find answers for all customer services needs
What is Tyler's?
TYLER'S is a Texas-based clothing and shoe store established in 1978. We offer a wide assortment of products from over 350 top industry brands catering to a variety of clothing and shoe needs. Our mission at TYLER'S is to establish ourselves as a premier one-stop shop for athletic performance and lifestyle fashion. We serve the entire family, including kids, grandparents, and everyone in between, with our welcoming customer service, vibrant product collections, and a wholesome atmosphere. Catering to both local residents and visitors with a passion for active living and Texas culture, we ensure there's something special for everyone!
What are your store hours?
Our store hours vary based on location. For a complete list of TYLER'S stores, store hours, and store contact information, please visit our Store Contacts Page.
Is Racquet & Jog a part of Tyler's?
Racquet & Jog in Tyler, Texas is our original location. After expanding to other cities in Texas, we changed our name to TYLER'S. Although there are other Racquet and Jog locations in Texas, we are only associated with the original location in Tyler.
What brands do you carry?
Currently, we have curated over 350 brands in our physical store locations and are continuing to expand. We carry top brands like On Running, Hoka, Patagonia, Chubbies, Southern Tide, Bogg Bags, Free People Movement, and so much more! Checkout our Brands Page to see some (but not all) of the brands we carry!
Are you hiring?
We are always accepting applications! Please visit our Careers Page to learn more about available positions at TYLER'S and Racquet & Jog.
Do you offer military or first responder discounts?
Yes, we do offer military/first responder discounts. Please present your military ID at checkout in-store or contact our customer support team for details on how to apply the discount online.
Gift Cards
How can I check the balance on my gift card?
To check your balance on your TYLER'S gift card, please visit SmartTransactions online Gift Card Balance portal.
Can I use my e-gift card in-store?
Yes, you can absolutely use your E-Gift Card in-store! Please be prepared to show the cashier at checkout your confirmation email with the Gift Card number for them to reference.
How do I sign up for emails/the newsletter?
To sign up for our newsletter, enter your email address in the sign-up form located at the bottom of our homepage.
How do I reach customer support?
You can reach our customer support team through phone, email or by submitting a request through our online form. Simply call us at 512-407-9926 or send an email to support@tylerstx.com. You can fill out our contact form at the bottom of our Shipping and Returns Page. We’re here to assist with any questions or concerns you may have.
What are your Customer support hours?
Our customer support team is available Monday through Friday, from 8 AM to 5 PM CDT. If you contact us outside of these hours, we will respond as soon as possible on the following business day.
What do I do if there's an issue with my order?
Where can I leave feedback about my experience?
We value your feedback! You can leave us feedback by filling out our online form here. Your input helps us improve our services and customer experience.
Who can I reach out to about working with my brand?
If you have any inquiries for our buying team, please email our customer support team (support@tylerstx.com) and they’ll forward the message to the respective party.